A clear route for formal concerns
Use a complaint when you are dissatisfied with a Skillerious service, conduct, account, employer interaction or platform process. Use an appeal when you ask Skillerious to review an internal assessment or learning-achievement decision.
1
SubmitDescribe the issue, provide the relevant reference and state the outcome you are seeking.2
ReviewAn authorised Skillerious Admin reviews the record and may request more information.3
DecisionThe outcome and Admin decision summary are recorded against the case.4
CloseThe case is closed when the review is complete or the agreed action has been taken.Skillerious can review only its own platform services, internal learning assessments and internal achievements. It cannot overturn decisions made by external awarding bodies, certification bodies, regulators, employers or third-party credential issuers.